Cancellation and Refund Policy

1. Scope

This policy covers all services and travel arrangements ordered on brynxis.com and forms part of the pre-contract information required by Law of Ukraine "On Consumer Protection" No. 1023-XII, Art. 4, Law of Ukraine "On Electronic Commerce" No. 675-VIII, Art. 7, and Law of Ukraine "On Tourism" No. 324/95-VR.

2. Cancellation by the customer

• More than 30 days before the start date — full refund less documented third-party costs.
• 30 to 8 days before the start date — refund of 50% of the total price.
• 7 days or less, or no-show — no refund, unless the law provides otherwise.

Requests must be sent from the e-mail used for booking to contact@brynxis.com or by phone +380 636 766 6741. The date of receipt applies.

3. Changes and material itinerary changes

If we make a material change to the itinerary, transport, accommodation or dates, you may accept it, choose an alternative of equal or higher value, or cancel for a full refund within 7 days of our notice.

4. Operational disruptions

If an event is cancelled or disrupted by circumstances within our control, you receive a full refund or a free rebooking. In cases of force majeure under Law of Ukraine "On Tourism" No. 324/95-VR, we refund all amounts received less costs actually incurred.

5. Refund method and deadlines

Approved refunds are returned to the original payment method within 14 calendar days of approval. Bank fees are not reimbursed.

6. Complaints

Send complaints to contact@brynxis.com; we reply within 14 days. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) or to a court under Law of Ukraine "On Consumer Protection" No. 1023-XII.